Returns & Exchanges
Due to the perishable nature of natural wine, we generally cannot accept returns on opened bottles, but we are committed to ensuring you love every drop. If your order arrives damaged or if you encounter a flawed bottle, please contact us within 30 days for a replacement or store credit.
Inspect Your Shipment
Upon delivery, carefully check your bottles for any signs of breakage or leakage that may have occurred during transit.
Document the Issue
If you find a damaged or corked bottle, take a clear photo of the label and the specific defect to help us process your claim.
Contact Support
Email our sommelier team at [email protected] with your order number and the photos of the affected wine.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing